Agents/Brokers
Pendulum has been working with agents and brokers for more than 25 years helping them provide positive outcomes and meaningful results for their insureds.
Our specialized risk management services, combined with the operator and agent partnership, are a powerful tool to secure the best premiums and to keep renewal business. We can help agents:
- Be a resource to senior care clients and prospects
- Secure new business
- Keep existing business
We believe the evolving senior care liability landscape provides agents and brokers the opportunity to make a measurable difference in the insurability and defensibility of their insureds.
Agent and Broker Services
Assessments
Risk Management Assessment
Pendulum’s Risk Management Assessment is an effective tool to help make proactive and informed risk and defensibility decisions. Utilizing our proprietary risk and defensibility rating system, we provide critical observations and essential recommendations. Our risk management assessment sets the standard for a value-added service or a renewal incentive.
- An evaluation of high-risk areas within a long term care organization
- Ideal for senior housing communities such as skilled nursing, assisted living, independent living, continuing care retirement communities, and hospices
- Includes a comprehensive report highlighting sound practices and practical recommendations
- Available as an on-site or desk-based service
HIPAA/HITECH Compliance Assessment
Pendulum’s HIPAA/HITECH Compliance Assessment helps an insured evaluate its existing processes based on regulatory requirements and best practices so they can be successful in managing protected health information (PHI). As healthcare organizations continue to integrate information technology in the management of PHI, maintaining compliance with HIPAA/HITECH requirements is paramount and a key element of an organization’s overall compliance program.
- A review of administrative, physical, and technical safeguards, policies, and processes that meets the current federal regulatory requirements under HIPAA/HITECH
- Includes a comprehensive report outlining the strengths and weaknesses of the current program, including recommended best practices
- Available as an on-site or desk-based service
Clinical Risk Management Due Diligence Assessment
Pendulum’s Due Diligence Assessment identifies potential liabilities and areas of improvement that impact the organization’s defensibility against claims. It equips stakeholders with essential information for strategic decision-making during acquisitions or partnerships.
- A comprehensive service to assist senior care property sellers, buyers, management companies, and investors in making informed decisions when acquiring aging services organizations
- Includes a comprehensive report highlighting risk exposures, strengths, and improvement opportunities
- Available as an on-site service
RiskAssist Program
Pendulum’s RiskAssist Program involves working with the insured to develop tailored strategies that drive lasting improvement, whether it involves enhancing the quality program, refining event management, or strengthening high-risk programs.
- A risk consultant collaborates with the leadership team to identify an area of focus, addressing gaps and providing resources to enhance compliance and safety
- Includes an initial call, an on-site implementation day, and a 30- or 60-day follow-up
- A follow-up letter summarizing the implementation day is provided, as well as a summary report to the client after the follow-up call
Defensibility Determination Review
Pendulum’s Defensibility Determination Review analyzes an insured’s defensibility in relation to any documentation that could be subpoenaed. This includes:
- Policies, procedures, and programs (Risk, Quality, and Safety Committees)
- Employee relations (hiring process and training)
- Elements of the admission process (expectations management, screening for high-risk areas, etc.)
- Documentation in the medical record
- Management of high-risk areas (skin integrity, falls, elopement, abuse, and medications)
Training and Webinars
Training
- Collaborate with a risk consultant to create a training program that focuses on an insured’s specific needs
- Conducted by the Pendulum consultant through in-person and virtual sessions
Webinars
- Collaborate with a risk consultant to create virtual training that focuses on an insured’s specific needs
- Available as a live presentation followed by a Q&A session for participants or recorded for future viewing
Online Services
Pendulum Risk Management Resource Center for Senior Housing
- An online destination providing subscribers with access to hundreds of resources to help manage risk
- Resources, tools, and information are available for aging services administrators/executive directors, directors of nursing/resident care coordinators, facilities management, and others in the organization
- An annual subscription to the resource center includes unlimited users within a single organization
Pendulum Resources for Risk Program
- A custom resource center providing a client’s insureds with a branded, password-protected online destination of extensive risk management resources
- Customized to reflect the look and feel of the client’s website (logo, colors, etc.)
- Can include a client’s proprietary risk management documents to offer a more powerful, immersive risk management website